How to provide feedback
At Very Special Kids we are committed to continuous improvement and greatly value your feedback.
If you have a compliment, comment, complaint or general feedback, we’d love to hear from you. There are many ways you can get in touch with us.
1. We encourage you in the first instance to speak directly with the area of the organisation that you have been dealing with by calling 1800 888 875 or emailing feedback@vsk.org.au.
2. If you do not feel comfortable doing this, or aren’t happy with the response, you can also complete our Complaints, Comments and Compliments form. Once completed, you can submit the form via email to feedback@vsk.org.au OR via post to the Complaints and Feedback Manager, Very Special Kids, 321 Glenferrie Road, Malvern, Victoria, 3144, OR drop it in the comments box in the hospice or main reception.
3. If you are unhappy with how your complaint has been handled, you are welcome to write to our CEO c/o Very Special Kids, 321 Glenferrie Road, Malvern, Victoria, 3144
4. If you still feel your complaint has not been dealt with appropriately, you may contact:
- Health Complaints Commissioner (Victoria) by calling 1300 582 113 or visit hcc.vic.gov.au
- Fundraising Institute of Australia by calling 1300 889 670 or visit fia.org.au